Order Policy

This page explains what happens from the moment you place an order on Vittarq to the point your package leaves our facility. For what happens after dispatch — delivery timelines, tracking, and address issues — see our Shipping Policy. For cancellation rights and refunds, see the Cancellation Policy and Refund Policy.

Shipping Policy · Cancellation Policy · Refund Policy

Orders are placed through the Vittarq website. You must be logged in with a verified account. Each order is for physical, BIS-hallmarked gold or silver coins in the weight and purity shown on the product page at the time of purchase.

All prices are in Indian Rupees (INR) and include applicable GST. Gold and silver prices are live-fetched; the price you see at checkout is locked for 15 minutes. If payment is not completed within 15 minutes, the lock expires and you will be shown the current price before confirming.

Once payment is confirmed, you will receive an order confirmation via email and WhatsApp within a few minutes. The confirmation includes your order ID, item details, price paid, estimated dispatch date, and a link to track your order.

A GST-compliant tax invoice is generated automatically and attached to your confirmation email. If you need to update your GSTIN on the invoice, contact support@vittarq.com within 24 hours of placing the order — invoices cannot be revised after dispatch.

Payment is captured at the time of order placement, not on dispatch. We do not hold authorisation-only amounts — your account is debited when you confirm the order. Accepted payment methods include UPI, debit cards, credit cards, net banking, and Vittarq Pay credits (store wallet). EMI options are available on select cards.

Razorpay processes all one-time payments. Vittarq never stores your full card or bank account details. For subscription plan payments, see Section 8.

After payment, we verify the BIS hallmark on your specific coin(s) before handing over to our logistics partner. This typically takes 1–2 business days. Orders placed on public holidays or after 4 PM IST on weekdays are processed on the next business day.

You will receive a dispatch notification with a tracking link once the order is handed to our courier partner.

You may request a delivery address change before dispatch by contacting support@vittarq.com. Changes are accepted only if the order has not yet been picked up by the courier.

Quantity, product variant (weight or purity), and payment method cannot be changed after an order is placed. To change these, cancel the existing order and place a new one. See our Cancellation Policy for the cancellation process.

If a payment fails at checkout, no order is created and no money is debited. You may retry immediately with the same or a different payment method.

In rare cases, a payment may be marked pending by your bank for up to 24 hours. If the payment ultimately fails, any debited amount is automatically refunded by Razorpay within 5–7 business days. If a pending payment resolves as successful, your order is created and confirmed at that point.

If you are enrolled in a Subscribe & Save plan, monthly coin deliveries are governed by the plan terms, not this Order Policy. Each monthly delivery is triggered automatically when the bank auto-debit (NACH eMandate) is successfully processed by IDFC Bank.

Subscription orders do not go through the standard checkout flow and cannot be modified individually. To change coin weight, delivery address, or plan duration, manage your plan from Account > Subscriptions. Subscribe & Save Terms

Vittarq Pay is a store wallet that holds credits, cashback, and promotional balances. If you apply Vittarq Pay credits at checkout, the credits are deducted immediately at order placement and cannot be reversed if the order is dispatched.

Credits applied to a cancelled or returned order are reinstated to your Vittarq Pay wallet within 24 hours. Credits do not expire and are not redeemable for cash. Wallet & Rewards Terms