Question 1

How do I place an order on Vittarq?

Accepted Answer

Browse our collection at /shop, add items to your cart, and proceed to checkout. You'll need to provide a delivery address and complete payment. Our primary payment methods are UPI QR and Bank Transfer, both at 0% transaction fee. You can also pay via Razorpay (cards, EMI, wallets) if you prefer. Vittarq Pay wallet credits, if available, are automatically applied at checkout. Your order is confirmed once payment is successful.

Question 2

Can I cancel my order after placing it?

Accepted Answer

Yes, you can cancel your order before it ships. Go to My Orders in your account, click on the order, and select 'Cancel Order'. Once cancelled, a full refund is initiated to your original payment method within 5–7 business days.

Question 3

Is there a minimum order amount?

Accepted Answer

No, there is no minimum order amount. You can purchase any single coin, even a 1-gram gold coin. For digital gold, you can start investing from as little as ₹100.

Question 4

Can I order multiple items at once?

Accepted Answer

Absolutely! Add as many items as you'd like to your cart. Each item's price is calculated independently based on live gold/silver rates, and shipping is free on all orders.

Question 5

How is the price of a gold coin calculated?

Accepted Answer

The price is based on the live gold spot price (sourced from IBJA, updated every few minutes), multiplied by the coin's weight, plus a flat making charge (₹500 for gold, ₹350 for silver) and 3% GST. You can see the full price breakdown (spot price, making charge, and GST shown separately) on every product page.

Question 6

What is price locking?

Accepted Answer

When you proceed to checkout, we lock the current gold/silver price for 10 minutes. This means the price won't change while you complete your payment. If the lock expires, the price updates to the current rate.

Question 7

Are there any hidden charges?

Accepted Answer

No hidden charges. Every product page shows a full breakdown: metal cost (live spot price × weight), a flat making charge (₹500 for gold coins, ₹350 for silver coins, same regardless of weight), and 3% GST. Shipping is free and insured on all orders. No wastage, no percentage-based making charges, no store overhead.

Question 8

How is Vittarq able to offer lower prices?

Accepted Answer

Traditional retail gold carries 8–15% markup for store overheads, percentage-based making charges, and stacked margins. As an online-first brand sourcing directly from refineries, we operate with a flat making charge and transparent pricing, and pass the savings to you.

Question 9

How can I verify the purity of my coin?

Accepted Answer

Every gold coin is 24K (999.9 fineness) and every silver coin is 999 purity. Each coin is BIS hallmarked. You can verify the hallmark number on the BIS website. A certificate of authenticity is included with every purchase.

Question 10

What does BIS hallmarking mean?

Accepted Answer

BIS (Bureau of Indian Standards) hallmarking is the government of India's official certification for precious metal purity. It's mandatory for gold jewellery and coins sold in India. The hallmark guarantees that the metal meets the declared purity standard.

Question 11

Where do you source your gold and silver?

Accepted Answer

We source exclusively from LBMA-accredited refineries. The same global standard trusted by central banks and international bullion markets. LBMA accreditation ensures the highest standards of assaying, quality control, and responsible sourcing.

Question 12

How long does delivery take?

Accepted Answer

Standard delivery takes 3–5 business days via BVC Logistics, India's #1 precious metals courier. All shipments are fully insured with real-time tracking and signature-on-delivery.

Question 13

Is shipping free?

Accepted Answer

Yes, shipping is free on all orders. Every shipment is fully insured from our vault to your doorstep.

Question 14

How is my gold shipped securely?

Accepted Answer

Your gold is packed in tamper-evident packaging with a holographic refinery seal, heat-sealed security bag, and a padded box. All shipments use BVC Logistics with signature-on-delivery. The outer packaging is plain with no indication of valuable contents.

Question 15

Do you deliver to all pin codes in India?

Accepted Answer

We deliver to most pin codes across India via BVC Logistics, India's leading precious metals courier covering 19,000+ pin codes. You can check delivery availability for your pin code on any product page.

Question 16

What is your return policy?

Accepted Answer

You can return an unopened, sealed coin within 7 days of delivery. The tamper-evident seal must be intact. Returns are inspected for seal integrity and weight verification before a refund is processed at the original purchase price.

Question 17

How do refunds work?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The refund goes back to your original payment method (UPI, card, net banking, etc.).

Question 18

What if my order arrives damaged?

Accepted Answer

All shipments are fully insured. If your order arrives damaged, contact us within 48 hours with photos. We'll arrange a free return pickup and send a replacement or full refund. Your choice.

Question 19

What is digital gold?

Accepted Answer

Digital gold will let you buy gold in small amounts (starting from ₹100) that is stored securely in insured vaults on your behalf. You will be able to accumulate digital gold over time and convert it to physical coins whenever you want. We are finalising our digital gold partner and will announce the launch soon.

Question 20

Will I be able to convert digital gold to a physical coin?

Accepted Answer

Yes. Once your digital gold balance reaches the weight of an available coin (e.g., 1g, 2g, 5g), you will be able to request conversion to a physical BIS-hallmarked coin. The coin will be minted and delivered to your address with free shipping.

Question 21

Will digital gold be safe?

Accepted Answer

Digital gold will be stored in insured vaults with third-party auditing. The gold will be allocated (not pooled), meaning your specific grams are reserved for you. You will be able to sell or convert at any time. We will share full details about our vault partner and insurance coverage when we launch.

Question 22

What payment methods do you accept?

Accepted Answer

Our primary payment methods are UPI QR (scan with any UPI app) and Bank Transfer (NEFT/RTGS), both at 0% transaction fee. For cards, EMI, or wallets, you can pay via Razorpay (standard 2% gateway fee applies). If you have Vittarq Pay wallet credits, they are applied at checkout to reduce your total. UPI supports up to ₹5,00,000 per transaction for jewelry purchases (NPCI OC-185B). Your bank may have a lower limit. For orders above ₹5L, we recommend bank transfer.

Question 23

Is PAN required for purchases?

Accepted Answer

PAN verification is required for physical gold orders above ₹50,000 and any order above ₹2,00,000, as per Income Tax regulations. You'll be prompted to enter your PAN during checkout if applicable.

Question 24

Is online payment safe on Vittarq?

Accepted Answer

Yes. UPI QR and Bank Transfer payments are processed directly. No third party handles your money. For card or wallet payments, we use Razorpay, India's leading payment gateway. We never store your card details. All transactions are protected by 256-bit SSL encryption and comply with PCI-DSS standards.

Question 25

Is Vittarq legit?

Accepted Answer

Yes, Vittarq is a registered Indian company with a trademark (Class 14. Precious metals). Every coin we sell is BIS hallmarked (Bureau of Indian Standards), sourced from LBMA-accredited refineries. The same global standard used by central banks. We offer a full buyback guarantee at 98% of spot price, tamper-evident packaging with holographic refinery seals, and insured shipping via BVC Logistics with signature-on-delivery.

Question 26

Should I buy gold coins or digital gold?

Accepted Answer

It depends on your goal. Physical gold coins (24K, BIS hallmarked) give you direct ownership of real metal. Ideal for gifting, festivals, and long-term holding. They attract 3% GST and require secure storage. Digital gold lets you start from ₹100, accumulate fractionally, and convert to physical coins later. No storage needed. For investment flexibility, digital gold wins; for tangible ownership and gifting, physical coins are better.

Question 27

What is the cheapest way to buy gold in India?

Accepted Answer

From lowest to highest cost: Sovereign Gold Bonds (0% GST, 2.5% annual interest, but 8-year lock-in, issued by RBI) are the cheapest. Digital gold platforms (start from ₹100, 3% GST, no lock-in) come next. Online gold coins with flat making charges (like Vittarq's ₹500 per gold coin regardless of weight) offer transparent pricing. Bank coins carry 10-20% markup. Traditional retail is typically the most expensive due to percentage-based making charges, wastage, and store overheads.

Question 28

Is gold a good investment in 2026?

Accepted Answer

Gold has delivered approximately 11% CAGR over 20 years in INR terms, outperforming fixed deposits and matching equity in many periods. It serves as a hedge against inflation, currency depreciation, and geopolitical uncertainty. Financial advisors recommend allocating 10-15% of your investment portfolio to gold. It is not a get-rich-quick asset, but a proven wealth preserver. Particularly valuable in India where the rupee has depreciated ~3-4% annually against the dollar.

Question 29

How much gold should I buy?

Accepted Answer

Financial experts recommend 10-15% of your total investment portfolio in gold. For example, if your portfolio is ₹10 lakh, allocate ₹1-1.5 lakh to gold (approximately 15-20 grams at current prices). A disciplined approach is a monthly Gold SIP of ₹2,000-5,000, which averages out price fluctuations over time. Start small with digital gold (₹100 minimum) and graduate to physical coins as your holdings grow.

Question 30

Is 22K or 24K gold better for investment?

Accepted Answer

24K gold (99.99% pure, 999.9 fineness) is better for investment. Higher purity means higher resale value, easier verification, and it is the standard for coins and bars globally. 22K gold (91.6% pure, 916 fineness) contains 8.4% alloy metals (typically copper and silver), making it harder and more durable. Ideal for jewellery that is worn daily. For investment purposes, always buy 24K BIS-hallmarked coins or bars.

Question 31

Can I sell my gold back to Vittarq?

Accepted Answer

Yes, Vittarq offers a buyback guarantee at 98% of the current spot price on all coins purchased from us. Bring your sealed coin with its certificate of authenticity. We verify the weight, purity, and seal integrity, then transfer 98% of the prevailing spot price to your bank account within 72 hours via NEFT. No deductions, no haggling. Transparent buyback pricing based on live market rates.

Question 32

Is it safe to buy gold online?

Accepted Answer

Yes, buying gold online is safe when you verify five things: BIS hallmark certification (government purity guarantee), LBMA-sourced gold (international refinery standard), transparent pricing with live spot price reference, insured shipping with tamper-evident packaging, and a written buyback guarantee. Vittarq checks all five. Every coin ships via BVC Logistics (India's leading precious metals courier) with full insurance, signature-on-delivery, and plain outer packaging for security.

Question 33

How does Vittarq's pricing work?

Accepted Answer

Vittarq charges a flat ₹500 making charge per gold coin regardless of weight + 3% GST. Our pricing is fully transparent: live spot price + flat making charge + GST. No hidden wastage, no store overhead, no percentage-based charges. On a 10g gold coin, this typically saves you ₹6,500-12,500 compared to traditional retail pricing where markup ranges from 8-15% over spot price.

Question 34

How do I know my Vittarq coin is pure? Can I trust online gold?

Accepted Answer

Every Vittarq coin comes with four layers of verification: (1) BIS hallmark, the Government of India's purity certification, stamped on every coin with a unique HUID number you can verify at bis.gov.in. (2) XRF assay report, non-destructive spectrometry confirming 999.9 fineness, individually tested. (3) Certificate of Authenticity, unique certificate number with product details, assay results, and weight verification. (4) Refiner holographic seal, tamper-evident seal from an LBMA-recognized refiner. Any tampering is immediately visible.

Question 35

How does buying from Vittarq compare to buying from a bank?

Accepted Answer

Banks (SBI, HDFC, etc.) typically sell coins at 10-20% above spot price and do not buy them back. Vittarq offers transparent pricing with a flat making charge (₹500 per gold coin, regardless of weight), a full certificate of authenticity with HUID, a lifetime buyback guarantee at 98% of spot price, and coins from 0.5g to 100g. We also ship directly to your door with tamper-evident packaging and full-value insurance.

Question 36

Do Vittarq coins have resale value?

Accepted Answer

Yes. Every Vittarq coin is BIS hallmarked with 999.9 fineness (24K pure gold), the same standard accepted by jewellers, banks, and gold exchanges across India. You can sell your Vittarq coin to: (1) Vittarq directly: we buy back at 98% of the current spot price, payment within 72 hours via NEFT. (2) Any jeweller in India: BIS hallmarked coins are legally recognized and accepted everywhere. (3) Any gold buyer: 24K 999.9 gold commands the highest resale value. The BIS hallmark and HUID traceability ensure your coin's value is never questioned.

Question 37

What does 'Made to Order' mean?

Accepted Answer

Curated collection coins are custom-minted per your order. We don't pre-stock them. Each coin is freshly minted with your chosen design die-struck into 999 pure silver. You receive a factory-fresh coin, never handled or stored as inventory.

Question 38

Are the designs printed or engraved?

Accepted Answer

Engraved. Every design is die-struck directly into the metal using industrial coin minting dies. The design is a permanent, raised relief on the silver surface. It will never fade, peel, or wash off. This is the same process used by government mints to produce legal tender coins. Our coins are NOT printed, painted, or stickered.

Question 39

What is the minimum order quantity?

Accepted Answer

20 pieces per design per weight variant. You can mix weights within the same design, for example 10 × 10g + 10 × 20g of the same design. Maximum 500 pieces per order.

Question 40

What is the making charge?

Accepted Answer

₹500 flat per coin, regardless of weight. The same ₹500 whether you order a 5g coin or a 50g coin. This covers die-striking, quality control, BIS hallmarking, and HUID engraving.

Question 41

Can I cancel after placing an order?

Accepted Answer

No. Made-to-order coins are custom-minted for you. Once payment is confirmed, production begins immediately. No cancellations, no refunds. Manufacturing defects are replaced free of charge. Contact us within 48 hours of delivery with photos.

Question 42

How long does production take?

Accepted Answer

7–14 business days from payment confirmation. You'll receive progress updates via WhatsApp and email. Shipping via BVC Logistics takes an additional 3–5 business days with full insurance and signature-on-delivery.

Frequently Asked Questions

Ordering

Pricing

Purity & Certification

Delivery

Returns & Refunds

Digital Gold (Coming Soon)

Payments

Gold Investment & Common Questions

Made to Order / Custom Coins

Orders & Support

Still Have Questions?